FREQUENTLY ASKED QUESTIONS
GENERAL
We have a free sample service. Send us 25 images for Color Correction, plus any example images. We will send you great looking images for you to review.
These editing services are carried out by professional editors and graphic designers with years of experience, who take special care while editing images. We give our focus to each and every photograph in order to provide with the best of results. We work with you to meet your expectation.
We use the best software for image color correction for professional photographers. We use Adobe Lightroom 5, 6 and CC, Adobe Photoshop. If you don’t own software that can read XMPs, we deliver your images as JPEGs.
We completely guarantee our work. So, if you are not happy with the job, let us know it needs to be revisited. Please do not edit it yourself, that’s what we are here for.
We assign each client 2-3 editors. If one editor is out, you’ll still be well taken care of by someone who is familiar with your style and workflow.
Whatever method you prefer. However our preferred method is to upload your images to the secure server space that we will provide when you signup with us. If your internet connection is slow, we will recommend a workflow for quick file transfer, using lossy DNGs. You can use file sharing sites like Dropbox, Google Drive, Wetransfer as well.
We accept all RAW formats compatible with Lightroom 5, 6 and/or CC. We accept JPEGs, DNG. When we set up your personalized profile, we will recommend a workflow for quick file transfer, using smart previews of lightroom 5, 6 or CC or lossy DNGs. We deliver your edited images as either XMPs, lightroom catalog or JPEGs. XMPs and catalog file are extremely quick to transfer back and allow for any final tweaking in Lightroom on your end.
Our turnaround time is 2 – 3 days excluding holidays and weekend and depending upon the number of images submitted. Kindly get in touch with us before submitting if you want to know with exact delivery date.
We have No minimum or maximum amounts of images that you may order.
Adobe’s Extensible Metadata Platform (XMP) is a labeling technology that allows you to embed data about a file, known as metadata, into the file itself. With XMP, desktop applications and back-end publishing systems gain a common method for capturing, sharing, and leveraging this valuable metadata, opening the door for more efficient job processing, workflow automation, and rights management, among many other possibilities. With XMP, Adobe has taken the “heavy lifting” out of metadata integration, offering content creators an easy way to embed meaningful information about their projects and providing industry partners with standards-based building blocks to develop optimized workflow solutions.
When we send you your XMPs, you want to copy and paste them into the folder where your images are. In Lightroom or in Bridge, you will be able to see your images change!
Note: JPG images do not come with XMPs because the data is not embedded in the file when the image is taken.
Once your order is ready, you will receive a mail from our side. If you use Dropbox or any other medium, we will send you a link from where you can download the work.
We calibrate our monitors at the beginning of every week! Having good calibration ensures that all the machines in our office match one another and allows us to deliver a consistent product.
COLOR CORRECTION
Our Color Correction service ensures that your images are balanced for color, exposure and tonality. To see some before and afters, visit the Color Correction Services page.
We individually adjust images within the basic panel only. We are manually editing image-to-image within this panel but are not limited to just these settings. If you would like to include adjustment settings outside this panel, we are happy to apply these globally before we begin editing.
Adjustments made outside of the basic panel are too subjective and will cause inconsistencies with the editing from job to job. Our goal when editing is to keep consistent skin tones throughout the event.
If you have a preset that you would like us to use as a starting point that includes custom develop settings like contrast, white point, presence, tone curve, HSL, split toning, sharpening, noise reduction, lens correction, vignettes , camera profiles, etc., you can pre-apply it to all images before submitting your order.
After applying your custom preset, we focus in the basic panel to adjust images individually. Ultimately, making individualized adjustments outside the basic panel are final touches always best left in your hands.
We accept third party camera profiles for film style presets as well as work with Fuji Camera profiles.
We recommend Adobe Color camera profile if using multiple cameras. Otherwise, the same custom camera profile must be pre-applied to all cameras prior to submitting files (for example Fuji Pro 160S, Kodak Portrait 160, etc.).
The team will need these camera profile files. Please share while submitting order.
Yes, we will follow all pre-edited or sample files and make sure to edit all images to match your editing profile by the team.
Yes, we do use them for reference.
Only send the selected images you would like corrected, we recommend applying 5-stars to those to filter them out. Do not send the culled out images as we do not use these.
SELECTION
We train our staff to select jobs as objectively as possible. They do this by first removing the blurry images, subjects with eyes closed, and primary subjects having an unflattering expression.
We introduce some subjectivity when reducing multiple “good” images for a tighter cull.
You should not be looking for sharper images, better shots, ones with clients eyes open, or better expressions. Our team is not expected to perfectly select a job as you would, however our team will absolutely meet our standard selection requirements.
If you need the team to select heavier or lighter in certain sections, you can note this on the order form as well as mention this to the team. They will add this to your editing profile.
We recommend doing this prior to uploading your images to help the team achieve a more cohesive selection from all cameras together.
There is no requirement or additional charge if cameras are not capture time synced.
ALBUM DESIGN
The design of the album cover and spreads, as well as any changes between you and your client, are covered with Album Design. Once the designs have been approved, the files are returned for you to send off to print.
Additional services (image selection, retouching, etc) are not included but can be added to the order. Additional billing will be added.
Once your album is ready to proof, you will receive a direct link to your album. Here you can make comments on specific images, spreads, and design elements. We also offer unlimited changes to these designs. Don’t tell your client this as we may never get the design approved for print!
Album Design layouts are delivered as layered PSD files and full resolution JPG files.
RETOUCHING
Retouching can include anything from swapping eyes and heads, braces removal, blemish or acne removal, Liquify, sky swap, adding or eliminating subjects to an image, lens correction, or any other type of edit you need done.
We recommend that you reach out to info@theimageediting.com with your Custom Retouching request. Please provide screenshots of your image. If there is a large set of images, provide us with a few examples that represent the majority of the order. We will reach out if we feel we need additional examples.
Please also provide detailed art direction so we can be as accurate with our quote as possible.
Alternatively, you can submit an order and pre-approve an estimated time of your own, but this may cause delays if we have to request additional time or have questions about the order.
We return full resolution JPEGs in sRGB unless otherwise requested. If PSD, Tiff layered files are requested, we cannot guarantee which layers will be preserved.